Patient services

We are able to offer patients and their families a range of services that will help meet their special needs. In many instances, we are able to provide specially trained staff members to assist you and your family.

Language services

We are able to offer patients and their families a range of services that will help meet their special needs. In many instances, we are able to provide specially trained staff members to assist you and your family.

We provide a professional interpreting service. As trained professional interpreters, our translators are bound by their Code of Ethics. This means that they are impartial and deliver a confidential service.

Interpreters are available to attend on-site and via telephone. If you require an interpreter, please advise the nursing staff or the ward clerk.

Multicultural services

We have a range of services designed to meet specific cultural needs such as language, dietary and religious requirements. If you have needs related to your culture, please mention this to the staff caring for you.

Pastoral care services

The Centre for Pastoral Care and Clinical Pastoral Education is dedicated to providing spiritual care for patients, their families and our staff.

Chaplains from various Christian denominations visit patients regularly as part of their on-going ministry within our hospital and respond to specific requests. Representatives from other faith traditions are available on request.

Interdenominational Chapel is located on Level 3, North Block. 
A Muslim prayer room is located on the ground floor of Ainslie House.

Our chaplains visit all wards on a regular basis and pastoral care is offered to both patients and their families.

Patient support services

Cleaners, mailroom and housekeeping staff are important members of our team. These dedicated workers help our hospital maintain its high standards of patient care and cleanliness. These workers are committed to working with all sections of the hospital to improve the quality of patient care.

Social Work services

If you have personal, practical or family matters that are causing you concern, you can ask to see a Social Worker for advice or assistance. The social workers are able to offer advice on a wide range of issues including financial matters, compensation, accessing legal help, accommodation, childcare, transport, home help and support, counselling and bereavement.